We are here to make it right
File a Claim
In the rare case something goes wrong, tell us what happened and our team will review it and follow up.
Before you submit
- File as soon as possible after delivery.
- Take clear photos of the item, the damage, and any packaging.
- If an item is missing, list what is missing and where it should have been delivered.
- Keep the item and packaging in the same condition until we complete the review.
What happens next
- You submit your claim with photos and details.
- Our team reviews it and may ask for more information.
- We follow up with next steps and a resolution path.